Article

When to Do Service Recovery in Healthcare (and Who is Responsible)

Any time your service fails to meet a customer’s expectations, service recovery is in order. Remember, if the customer perceives that there is a problem, there is a problem.

April 01, 2021

Article

Why Better Training for Frail Elder Care is Necessary (Part 2)

Changing this trajectory, or at least caring for frail patients effectively across this period of time, requires not just attending to the “admitting diagnosis” but to the variety of factors that constitute high quality care for older adults.

April 01, 2021

Article

Why Better Training for Frail Elder Care is Necessary (Part 1)

In general, older adults have a more difficult time recovering from illness or other health “stressors”—like surgery. This is, in part, related to higher rates of medical problems and medications.

April 01, 2021

Article

Five Ways Compensation Planning Can Improve Healthcare Employee Retention

In this paper, we look at the role compensation can play in supporting employee retention and suggest ways healthcare organizations can use a strong compensation strategy to reduce employee turnover.

April 01, 2021

Article

What is Service Recovery in Healthcare?

Service recovery in healthcare is the process of making things right after something has gone wrong with the healthcare experience. Learn more from HealthStream.

April 01, 2021

Article

The 4 Main Causes of Physician Burnout

In over 1600 hours of one-on-one coaching experience with burned out physicians, here are the five causes of burnout I see commonly.

April 01, 2021

Article

Physician Burnout is A Problem We Must Address Now

The epidemic of physician burnout may be the single largest negative influence on many organizations culture performance and profitability.

April 01, 2021

Article

Taking Charge with Nurse Leader Education

If organizations need compelling reasons to invest in their nurses, they need look no further than the extensive research showing that developing nurses as leaders leads to improvements in employee satisfaction and increases the quality of care.

April 01, 2021

Article

Conflicts of Interest Becoming Hot Topics in Healthcare

With the publication in 2014 of the CMS “Open Payments” database, which makes all payments to physicians from Pharmaceutical and Medical Device companies available in a searchable database, conflicts of interest has become a hot-button issue in healthcare.

April 01, 2021

Article

CHI’s Standard Expectations, Local Flexibility Key to Favorable Transition of Care Ratings

CHI is partnering with post-acute providers in communities. According to Miller, “Designing a continuing care network with providers having aligned goals of quality and education has had a powerful impact for our consumers.”

April 01, 2021

Article

Possible Solutions to Transition of Care Issues and Problems

In this article, we ask several important questions about care transitions and how they can lead to unnecessary hospital readmissions. They include (1) What makes care transition points so difficult and (2) Why are the “hand-offs” prone to issues? Several points of vulnerability and solutions are addressed.

April 01, 2021

Article

Frequent Practice and Real-Time Feedback are Keys to Improved Resuscitation

In this PX Advisor feature article, HealthStream takes a look at the practice of resuscitation. Many of us have perceptions from popular television shows that resuscitation is almost always effective; however, the truth is that we are really not as good at resuscitating as you might think. Currently, we are only able to revive about 19% of those with in-hospital cardiac arrest.

April 01, 2021

Article

Make a Patient-Centric Culture the Focus of the ED

Along the journey, hospital and ED leaders must always remember that their entire effort and focus must revolve around the patient and their families. Every initiative put in place and every element we attempt to optimize is done so in an effort to create a patient-centered culture.

April 01, 2021

Article

Four More Things to Know About Readmissions

Studies have shown that there are a number of processes that occur during the inpatient stay and in the early stages of post-discharge care that do impact readmission rates. Most hospitals are focusing their improvement efforts in these areas. The following table identifies some of these common process breakdowns.

April 01, 2021

Article

Three More Things to Know About Readmissions

Hospitals with readmission rates that exceed the national average are penalized by a reduction in payments across all of their Medicare admissions—not just those which resulted in readmissions. CMS began imposing penalties in FY2013 when the maximum penalty was 1% of the hospital’s base inpatient claims.

April 01, 2021

Article

What One Chief Medical Officer is Thinking About Readmissions

The key is to take multiple steps to prevent a readmission. We need to be focused on plans for discharge as soon as the patient is admitted. You can’t wait until the day before. You need to try to have everything in place before the patient leaves the hospital.

April 01, 2021

Article

Meeting the Training Requirements of Corporate Integrity Agreements

A CIA requires significant attention, data collection, legal defense, negotiation, new systems, new policies, oversight, and enforcement, possibly for many years. Healthcare facilities of all types, including hospitals, pharmaceutical manufacturers, long-term care, physician groups, and more have all seen increases in CIAs. Yet, these organizations often struggle with what to do if a recipient of one.

April 01, 2021

Article

Three Things to Know About Readmissions

CMS began imposing a penalty on hospitals with excessive Medicare readmissions in FY2013 (October 1, 2012) as part of the Hospital Readmissions Reduction Program (HRRP). CMS defines a “readmission” as someone who has been readmitted to the same or another acute care facility within 30 days of an initial hospital stay.

April 01, 2021

Article

Magnet Designation: Is It Worth It?

The American Nurses Credentialing Center (ANCC) Magnet Recognition Program® honors hospitals for excellence in nursing leadership, clinical practice, innovations, and positive outcomes. The current program has its roots in a ground-breaking study conducted by the American Academy of Nursing over 30 years ago.

April 01, 2021

Article

Getting New Nurses Up-to-Speed on New Technology

Groundbreaking advancements in medical technology have revolutionized the dynamics of patient care. The burden of keeping up with these advancements, and the opportunity to improve patient care by using them, rests primarily on nurses. Exposing nurses to a range of medical technologies in order to create a solid foundation of understanding early in their careers creates nurses who are more confident, efficient, and productive as they engage in patient care.

April 01, 2021